9999 Terms and Conditions — Know the Rules Before You Play

1 Introduction

Welcome to 9999. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 9999 ("the Platform", "we", "us"). By accessing the 9999 website, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read, understood, and agreed to these Terms in full.

9999 is an online gaming and sports betting platform operated for players in Bangladesh. The platform offers live casino games, slots, sports betting, and specialty games. These Terms apply to all products and services available on 9999, including any mobile or app-based versions of the platform.

If you do not agree with any part of these Terms, you must not use the 9999 platform. If you have questions about anything in these Terms, contact our support team at [email protected] before registering.

2 Eligibility

To register and use the 9999 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee of 9999 or any of its affiliated companies.
• You must not have been previously excluded or banned from the 9999 platform.
• You must be acting on your own behalf and not as an agent for any third party.

9999 reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned at 9999's discretion.

3 Account Registration

Each player is permitted to hold only one account on 9999. Duplicate accounts are not allowed under any circumstances. If 9999 identifies multiple accounts belonging to the same individual, all accounts except the first registered may be closed and any balances or winnings associated with duplicate accounts will be forfeited.

When registering on 9999, you must provide accurate, complete, and up-to-date information. This includes your full name, date of birth, mobile number, and any other details requested during the registration process. You are responsible for keeping your account information current. If your contact details change, update them in your account settings promptly.

• Your 9999 account is personal to you and must not be shared with or transferred to any other person.
• You are responsible for all activity that takes place under your account credentials.
• You must keep your password confidential and use a strong, unique password for your 9999 account.
• 9999 will never ask for your password via email, live chat, or any other channel.
• If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

9999 may require identity verification (KYC) before processing withdrawals or at any point during your use of the platform. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification when requested may result in withdrawal delays or account suspension.

4 Deposits & Payments

9999 accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. There is no maximum deposit limit, though 9999 reserves the right to apply limits to individual accounts at its discretion.

• Deposits are credited to your 9999 wallet immediately upon confirmation from the payment provider.
• 9999 does not charge fees on standard deposits. However, your mobile banking provider may apply their own transaction charges.
• Only deposit from a mobile wallet registered in your own name. Third-party deposits are not accepted and will be returned.
• 9999 is not responsible for delays caused by your mobile banking provider.
• If a deposit does not appear in your account within 30 minutes, contact support with your transaction reference number.

5 Withdrawals

Withdrawal requests on 9999 are processed to the same mobile wallet used for your most recent deposit. The minimum withdrawal amount is ৳500. There is no fee charged by 9999 on standard withdrawals.

• Withdrawal requests are reviewed within 24 hours of submission. Most withdrawals are processed within a few hours during business hours.
• Before your first withdrawal, you may be required to complete identity verification. This is a one-time process.
• Bonus funds must meet the applicable wagering requirements before they can be withdrawn.
• 9999 reserves the right to request additional documentation for large withdrawals or where fraud is suspected.
• Withdrawals to third-party accounts are not permitted under any circumstances.

If a withdrawal request is declined, 9999 will notify you via your registered contact details and explain the reason. You may resubmit a corrected request after addressing the issue. If you believe a withdrawal has been incorrectly declined, contact support with your withdrawal reference number.

6 Bonuses & Promotions

9999 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here. In the event of any conflict, the specific promotion terms take precedence.

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement for each bonus is stated clearly on the promotion page.
• Bonuses have an expiry date. Any bonus balance and associated winnings that have not been withdrawn by the expiry date will be removed from your account.
• 9999 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players found to be abusing bonus offers — including but not limited to creating multiple accounts, using automated software, or exploiting loopholes — will have their bonuses cancelled and their accounts suspended.
• Certain games may contribute differently to wagering requirements. Live casino games, for example, may contribute at a lower rate than slots. Check the specific promotion terms for details.
• 9999 reserves the right to amend the terms of any active bonus with reasonable notice to affected players.

7 Betting Rules

All bets placed on 9999 are subject to the specific rules of the game or market in question, as well as these general betting rules. By placing a bet, you confirm that you understand and accept the applicable rules.

• All bets are final once confirmed. 9999 does not accept requests to cancel or amend confirmed bets except in cases of clear technical error.
• In the event of a technical error that results in an incorrect payout, 9999 reserves the right to correct the error and adjust your balance accordingly.
• For sports betting, 9999 reserves the right to void markets where the integrity of the event is in question or where reliable data is unavailable.
• Minimum and maximum bet limits apply to all games and markets. These limits are displayed within the game or market interface.
• 9999 uses certified random number generators for all casino games. Game outcomes are independent and cannot be predicted or manipulated.

8 Prohibited Conduct

The following activities are strictly prohibited on the 9999 platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

• Creating more than one account on 9999.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to interact with the platform.
• Colluding with other players to gain an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Using stolen, fraudulent, or unauthorised payment methods.
• Engaging in money laundering or any other illegal financial activity through the platform.
• Attempting to reverse-engineer, copy, or interfere with the 9999 platform or its underlying technology.

9 Account Suspension & Closure

9999 reserves the right to suspend or close any account at any time, with or without prior notice, if it has reasonable grounds to believe that the account holder has violated these Terms, engaged in prohibited conduct, or poses a risk to the integrity of the platform.

• If your account is suspended pending investigation, you will be notified via your registered contact details.
• During a suspension, you will not be able to log in, deposit, withdraw, or place bets.
• If the investigation concludes that no violation occurred, your account will be reinstated and any withheld funds will be released.
• If a violation is confirmed, your account will be permanently closed and any balance may be forfeited depending on the nature of the violation.
• You may also request voluntary account closure at any time by contacting support. Any remaining balance will be returned to your registered wallet after standard verification.

10 Responsible Gaming

9999 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available directly in your account dashboard.

If you feel that your gaming is no longer enjoyable or is causing financial or personal difficulties, we encourage you to use these tools or contact our support team. 9999 takes problem gambling seriously and will work with you to find an appropriate solution. For full details, visit our Responsible Gaming page.

• Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• During self-exclusion, your account will be locked and you will not receive any promotional communications from 9999.
• 9999 will not knowingly allow a self-excluded player to open a new account during their exclusion period.

11 Privacy

9999 collects and processes personal data in accordance with its Privacy Policy. By using the platform, you consent to the collection and use of your data as described in the Privacy Policy. 9999 does not sell your personal data to third parties. Data is used solely for the purposes of operating the platform, processing transactions, verifying identity, and complying with legal obligations.

12 Limitation of Liability

To the fullest extent permitted by applicable law, 9999 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.

• 9999 does not guarantee uninterrupted access to the platform. Scheduled and unscheduled maintenance may result in temporary unavailability.
• 9999 is not responsible for losses caused by internet connectivity issues on the player's side.
• In the event of a system error that affects game outcomes, 9999's liability is limited to returning the stake placed on the affected bet.

13 Changes to These Terms

9999 reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, 9999 will notify registered players via email or in-platform notification.

Your continued use of the 9999 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the 9999 support team. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the 9999 platform
• FAQ: Visit our FAQ page for answers to common questions