9999 FAQ — Your Questions, Answered

Yes. You must be at least 18 years old to register and play at 9999. This is a firm requirement and applies to all players regardless of location. 9999 takes responsible gaming seriously and reserves the right to request age verification at any time.

No. Each player is allowed one account only. Creating multiple accounts is a violation of the 9999 terms and conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option rather than creating a new account.

On the login page, tap "Forgot Password" and enter your registered mobile number. You will receive a verification code via SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, contact the 9999 support team via live chat.

Basic account verification is done via your mobile number during registration. For larger withdrawals, 9999 may request a copy of your national ID (NID) to confirm your identity. This is a standard security step and is processed quickly. Verified accounts also benefit from higher withdrawal limits.

Log in to your 9999 account and go to the Cashier or Deposit section. Select bKash as your payment method, enter the amount you want to deposit, and follow the on-screen instructions. You will be prompted to confirm the payment in your bKash app. Once confirmed, the funds appear in your 9999 balance within seconds.

The minimum deposit at 9999 is kept low so that players of all budgets can get started. Exact minimums may vary slightly by payment method, but in general you can start playing with a very small amount. Check the cashier section in your account for the current minimum for each method.

Most deposits arrive instantly. If your balance has not updated after five minutes, check the following:

• Confirm the payment was completed in your bKash or Nagad app (look for a success message or transaction ID).
• Make sure you sent to the correct 9999 deposit number shown in your account.
• Refresh your 9999 account balance.

If the issue persists, contact 9999 live chat support with your transaction ID and the support team will resolve it quickly.

Yes, there is a minimum withdrawal threshold at 9999. The exact amount is shown in the cashier section of your account. Withdrawals below the minimum will not be processed, so make sure your balance meets the requirement before submitting a request.

Withdrawals can be delayed for a few reasons:

• Your account has an active bonus with wagering requirements that have not been met yet.
• Your account verification is incomplete — a copy of your NID may be required for larger amounts.
• The withdrawal was submitted during a high-volume period and is in the processing queue.

If your withdrawal has been pending for more than 30 minutes without explanation, contact 9999 support via live chat with your withdrawal reference number.

If you have claimed a bonus, the bonus funds will have wagering requirements attached. You need to meet those requirements before the bonus winnings can be withdrawn. Your original deposit amount (not the bonus) can generally be withdrawn at any time, subject to the minimum withdrawal limit. Check the bonus terms in your account for the specific wagering requirement on each offer.

A wagering requirement (also called a rollover or playthrough) means you need to bet the bonus amount a certain number of times before you can withdraw the winnings. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets using that bonus before the winnings become withdrawable. The progress is tracked automatically in your account.

Yes. Beyond the welcome bonus, 9999 runs regular reload bonuses for existing players and cashback promotions that return a percentage of your losses over a set period. These offers are updated regularly — check the promotions section in your account or watch for notifications from 9999 to stay on top of the latest deals.

Yes. If you prefer to play without bonus restrictions, you can choose not to claim a bonus when making a deposit. Simply skip the bonus offer during the deposit process. If a bonus has already been applied to your account and you want it removed, contact 9999 support — they can review your account and advise on the available options.

Yes. All games at 9999 use certified Random Number Generator (RNG) technology. Game outcomes are completely random and cannot be influenced by the platform or any third party. The published RTP (Return to Player) percentages for each game are accurate and independently verified. You play on a level field every time.

Some games at 9999 offer a demo or practice mode that lets you learn the rules and mechanics without risking real money. However, to win real cash prizes and access bonuses, you need to register a free account and make a deposit. Live casino games and sports betting do not have a demo mode — these require real money bets.

Andar Bahar is a traditional South Asian card game where you bet on which side — Andar (inside) or Bahar (outside) — a matching card will appear. The dealer draws a joker card, then deals cards alternately to each side until a match is found. It is one of the simplest and fastest card games available, with rounds completing in under a minute. Visit the Andar Bahar page to learn more and start playing.

Currently the dedicated 9999 app is available for Android devices only. iPhone and iPad users can access the full 9999 platform through the mobile browser — the site is fully optimised for iOS Safari and works smoothly without needing an app. All features including deposits, withdrawals, live games, and betting are available via the browser version.

Yes, the 9999 app is completely free to download and install. There are no charges for downloading or using the app itself. Standard mobile data charges from your network provider may apply when playing games or streaming live casino content.

If the APK is not installing, try these steps:

• Go to your phone Settings → Security → enable "Install unknown apps" or "Unknown sources".
• Make sure you have enough storage space on your device.
• Re-download the APK from the official 9999 App page to ensure the file is not corrupted.
• Restart your phone and try installing again.

If the problem continues, contact 9999 support via live chat for step-by-step assistance.

Follow these simple steps to keep your account safe:

• Use a strong, unique password that you do not use on any other site.
• Never share your login credentials with anyone — 9999 staff will never ask for your password.
• Log out of your account when using a shared or public device.
• If you suspect unauthorised access, change your password immediately and contact 9999 support.

If you notice any transactions or activity on your 9999 account that you did not authorise, contact the support team immediately via live chat. Change your password right away and do not make any further deposits until the issue is resolved. The 9999 security team will investigate and take appropriate action to protect your account and funds.

To self-exclude, contact the 9999 support team via live chat or email and request a self-exclusion. You can choose a temporary break (from 24 hours up to several months) or a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. This is a firm commitment and cannot be reversed during the chosen period.