Gaming on 9999 should always be fun, not stressful. We give every player in Bangladesh the tools, information, and support they need to keep their gaming healthy and enjoyable — on their own terms.
We have built responsible gaming into the core of the 9999 platform — not as an afterthought, but as a genuine commitment to every player's wellbeing.
Set a daily, weekly, or monthly deposit cap directly from your 9999 account dashboard. Once set, limits take effect immediately and can only be increased after a 7-day cooling period.
9999 lets you set session time alerts so you always know how long you have been playing. When your chosen time is up, you will receive a clear notification to take a break.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is locked and you will not receive any promotional messages from 9999.
If you feel you need a longer break, 9999 offers self-exclusion for periods of 6 months, 1 year, or permanently. Self-exclusion is processed within 24 hours and cannot be reversed during the active period.
Set a maximum loss amount per day, week, or month. Once you reach your limit, 9999 will automatically prevent further play until the limit period resets — keeping your spending firmly in check.
Our support team is available around the clock via live chat and email. If you are concerned about your gaming habits or need help activating any responsible gaming tool, we are always here to help.
At 9999, we believe that online gaming is one of the most entertaining ways to spend your free time — but only when it stays fun. For the vast majority of players in Bangladesh, gaming on 9999 is exactly that: a relaxing, exciting hobby enjoyed alongside everyday life. But we also know that for some people, gaming can start to feel less like entertainment and more like a habit that is hard to control.
That is why responsible gaming is not just a policy page on the 9999 website — it is something we actively build into the platform. Every player has access to a full set of tools that put them in control of how much they spend, how long they play, and when they need to step back. These tools are free, easy to use, and available at any time from your account settings.
We also train our support team to recognise signs of problem gambling and to respond with care and without judgement. If a member of our team notices unusual patterns in your account activity, they may reach out to check in. This is not about restricting your freedom — it is about making sure 9999 remains a place you enjoy coming back to.
Problem gambling does not always look the way people expect. It rarely starts with a dramatic moment — more often, it creeps in gradually. A player who once bet small amounts for fun starts chasing losses. Someone who used to play for an hour starts losing track of time. Money that was set aside for bills gets used for deposits instead.
Recognising the early signs is the most important step. The sooner you notice that gaming is affecting your life in a negative way, the easier it is to get back on track. 9999 encourages all players to check in with themselves regularly — not just when things feel out of control, but as a normal part of playing responsibly.
Important: If gaming is causing you financial stress, affecting your relationships, or making you feel anxious or guilty, please use our self-exclusion tool or contact our support team immediately. There is no shame in asking for help.
Ask yourself honestly whether any of the following apply to you. If you answer yes to two or more, it may be time to use one of 9999's responsible gaming tools or speak to someone you trust.
Remember: Recognising these signs is a sign of strength, not weakness. 9999 is here to support you — not judge you. Use our tools, take a break, and come back when gaming feels fun again.
All responsible gaming tools on 9999 are available directly from your account dashboard. Here is how to access them:
If you have trouble accessing these settings or prefer to speak to someone directly, contact our support team via live chat or email at [email protected]. We will help you set up the right tools for your situation.
9999 is strictly an 18+ platform. We verify the age of every player during the registration process and require identity verification before any withdrawal is processed. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification measures.
If you are a parent or guardian and are concerned that a minor in your household may be accessing the 9999 platform, please contact our support team immediately. We will investigate and take action without delay. We also recommend using parental control software on shared devices to prevent access to online gaming platforms.
Responsible gaming is not just about using tools — it is also about the mindset you bring to every session. Here are some practical habits that 9999 recommends to all players:
Do you always know how much you have spent before you start a session?
Can you stop playing whenever you choose, without feeling anxious?
Is gaming a small part of your week, not the main focus?
Do you only use money you can afford to lose?
Does gaming feel fun and relaxing rather than stressful?
If you answered No to any of these, consider activating a limit or taking a break. Our support team is here to help.
Our support team is available 24/7. If you are worried about your gaming or want help setting up a limit, reach out — no judgement, just help.
Email SupportEvery tool below is free and available instantly from your 9999 account. Use one, use all — it is entirely up to you.
Go to Account Settings → Responsible Gaming → Deposit Limit. Choose daily, weekly, or monthly. The limit applies immediately and protects your budget automatically.
Under the same Responsible Gaming tab, choose Loss Limit. Set the maximum amount you are comfortable losing in a given period. 9999 will stop play automatically when you reach it.
Set a session time limit — 30 minutes, 1 hour, or a custom duration. 9999 will send you a reminder when your time is up so you can decide whether to continue or take a break.
Select Cooling-Off and choose your duration: 24 hours, 7 days, or 30 days. Your account will be locked for gaming and all marketing communications will be paused.
For longer breaks, choose Self-Exclusion and select 6 months, 1 year, or permanent. Your account will be closed within 24 hours and cannot be reopened during the exclusion period.
If you prefer to speak to someone, our 24/7 support team can activate any responsible gaming tool on your behalf. Email [email protected] or use the live chat on the platform.